This refund and cancellation policy outlines how you can cancel or seek a refund for custom apparel products purchased through DORJI SHANTINIKETAN’s platform.

Cancellations

• Due to the custom-made nature of our products, cancellations are generally not accepted once an order has been placed.
• If you still wish to cancel, please contact our customer support within 5-7 days of placing your order. Each request will be evaluated on a case-by-case basis.
• Please note that once production has begun on your custom item, cancellation requests cannot be accommodated.

Returns and Refunds

• Returns and refunds will only be accepted if the item received has wrong size/specifications compared to what was ordered.
• In case of receipt of damaged or defective items, please report to our customer service team within 5-7 days of receiving the product with clear photographs of the issue.
• The request will be evaluated once our team has verified the discrepancy between the ordered and delivered specifications.
• If approved, the refund will be credited to your original payment method within 7-10 business days. Please note that your bank or credit card company may require additional time to credit the refund.

Additional Notes

• For any issues with your order, please contact our customer support team immediately.
• DORJI SHANTINIKETAN reserves the right to make the final decision regarding all refund and cancellation requests.